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Monday, August 11, 2008

Toshiba M400 Recovery Partition Access

I needed to restore my Toshiba M400 Tablet to it's factory build at work today, but I'd forgotten to bring in my Restore DVDs.  Fortunately, I found a short-cut that allows you to restore the system directly from the hard drive.

Hold down '0' (zero) during boot and you'll go into the Toshiba recovery console.  About 30 minutes later I was running through the Windows XP initial boot questions.

 

Posted by Steve at 14:01 | Computers-Support | Comments (24) | Link


Monday, July 14, 2008

Windows XP SP3 and failing Windows Updates

On my work notebook running XP I ran into the issue of WU failing after applying XP SP3.  I found that this solution:

http://www.itexperience.net/2008/05/23/automatic-updates-fail-after-installation-of-windows-xp-sp3/

Worked for me.  You're re-registering the following DLL-files.

Click Start, Run, and enter these commands individually:

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll

Posted by Steve at 17:04 | Computers-Support | Comments (25) | Link


Monday, May 5, 2008

Dlink IP Cameras and Silverlight

Have a D-Link IP camera that just stopped working for no apparent reason and now you're getting an HTTP 400 message from it?

I've been fighting with this for quite some time, some of my systems work, some don't, some just seem to stop, resetting IE7 doesn't fix it. 

The culprit is Silverlight.  Removing it, restores the cameras functionality.

If you have access to connect.microsoft.com, please go there and add your feedback that you can validate this and rate it's importance. Silverlight feedback is under Visual Studio, the existing bug ID is 340906.

Posted by Steve at 15:20 | Computers-Support | Comments (16) | Link


Monday, May 21, 2007

Vista, System Restore, and a new hard drive

What used to be a simple task is a little more complex with Vista.  If you use an imaging tool to move your boot drive to a new HD, as I did a little while back, a strange thing happens.  System Restore breaks!

When you try to launch System Restore you get an ambiguous pop-up error:

“Name or volume label syntax is incorrect. (0×8007007B). System Restore will now close.”

Which really means that Vista can't find your old HD and it can't figure out that there  is a new C: drive.  You can fix this, but you lose all your previous system restore points...kinda scary.

To fix, you can run "SystemPropertiesProtection.exe" from the search box or the run box.  Uncheck your old Vista boot drive, check the new one and click apply...and maybe manually make your first system restore point.

Posted by Steve at 01:55 | Computers-Support | Comments (13) | Link


Thursday, October 19, 2006

IE7 and Runonce.msn.com failing

After I installed the IE7 final version last night, everything was cool.  Today, when I tried to launch, the runonce.msn.com page kept trying to load and then timed out and failed. 

I did find a solution here:

http://www.msfn.org/board/index.php?showtopic=75475

In short, to prevent this page from loading, edit/add these 2 keys:

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"RunOnceComplete"=dword:00000001
"RunOnceHasShown"=dword:00000001

Maybe runonce is failing due to the MSN page being overwhelmed with new IE7 installations?

Posted by Steve at 15:42 | Computers-Support | Comments (26) | Link


Friday, October 6, 2006

Toshiba finally delivers

This afternoon about 5pm, UPS dropped off my repaired M400.  There was a short in the LCD cable that ran through the top cover.

Final Statistics

Shipped: 9/8/2006

Depot rec'd: 09/11/2006 16:34:00

Order for parts: 09/13/2006 16:07:00

Parts Received: 10/05/2006 19:47:00

Repaired: 10/06/2006 03:03:00

Shipped: 10/06/2006 05:44:00

Received by me: 10/06/2006 17:04

Posted by Steve at 21:14 | Computers-Support | Comments (16) | Link


Tuesday, October 3, 2006

Dont buy Toshiba

Well, if you want anything from Toshiba, you need to talk to their Customer Relations group.  They don't have a direct number, you need to get passed through from Customer Service or Tech Support...in theory. 

I haven't yet spoken to them about my M400.  Yesterday I spent over 3 hours on hold trying to get through to them.

Call 1:  45 minutes in the CR queue until I was disconnected

Call 2: 65 minutes in TS/CR/TS queue and I ended up back speaking to a TS level 1 rep

Call 3: 22 minutes in queue, until TS called back on my other line saying we were disconnected and he connected me to the CR queue again.

Call 4: 66 Minutes in CR queue, promptly disconnected at 4:19pm

Call 5: Angry now, I demand to speak to a TS sup and not be put on hold.  On hold for 5 minutes until supervisor comes on and apologizes and tells me that I should call back tomorrow since the CR department closes in 20 minutes. They are open from 5am to 5pm PST.  He also changs my incident to high-priority from low...supposedly, they'll call me.

I also got the Depot number, 502-961-1800, and spoke to them directly, ETA for the part is 10/10/2006, almost a full month from the date received. 

Unfortunately, my case is not unique.  Forums around the web are filled with horror stories of the lack of support from Toshiba and the Customer Relations dept.  This guy with an M400 had an even worse situation!

http://forum.tabletpcreview.com/showthread.php?t=3321

Posted by Steve at 13:58 | Computers-Support | Comments (17) | Link


Tuesday, September 26, 2006

Toshiba still bad

Well, I'm still waiting for part 402C.  Supposedly, it should arrive tomorrow.  That will be exactly 2 weeks.

I don't thinkg I will be recommending Toshiba to anyone again.

 

Posted by Steve at 21:29 | Computers-Support | Comments (24) | Link


Thursday, September 21, 2006

Dell Good - Toshiba Bad

Dell

My Dell 2001FP LCD decided it wanted to be a Viewsonic VX800 LCD, with a 1kx768 resolution.  After mucking about with it and trying it on 3 different computers, my wife suggested I call Dell for support.  I gave her a "yeah, right" look since I've had the LCD for nearly 3 years (and I was sure that Dell didn't change over to 3 year warranties until after I purchased it). 

I called them up and after a short wait on the phone, a nice Indian support rep took my call.  I explained my situation, he asked a few questions, and put me on hold to talk to his supervisor.  When he came back he said they'd send me a replacment LCD!  I was stunned.  He said it would arrive by Wednesday ( it was Saturday), I said thanks and hung up.  I told my wife, she just said "see". 

On Tuesday, FedEx stopped by twice to get my LCD delivered.  I hooked up and everything's back to normal.  It was a refurb, but hey, it works great.

Toshiba

My M400 has had a video problem since I got it back in March.  I sent it in over the summer for repair. It was gone for a week and when it came back, they'd replaced the LCD panel but that wasn't the problem.  The first time I flipped the screen to tablet mode, the problem returned.  I sent the it back in on a new "express" service ticket on September 8th, they received it the 11th. 

It's been on hold at the depot twice, waiting for parts, first on the 12th for one day, and then on the 13th for part "402C", which it is still on hold for!  I called 2 days ago and explained that I only have one tablet PC and normally use it everyday for work.  The rep said he'd talk to his supervisor about it and asked me to wait 24hours for the part to come in and another 24 hours for shipping. Sadly, we're still waiting for 402C. 

Posted by Steve at 04:31 | Computers-Support | Comments (1) | Link


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